04 Sep 2014
Product Comment: Great central location to walk to places like the Cathedral and, of course, the champagne houses.
Service Comment: Really helpful when I contacted them by phone to check details, everything worked smoothly. A great first experience and I will be back.
07 May 2014
Product Comment: Very nice quiet room and excellent breakfasts!!
Service Comment: The directions to the hotel could have been a bit clearer but we made it in 30 minutes of reaching Reims Centre.
07 Mar 2014
Product Comment: Very good but had to ask twice for bottle of champange, otherwise staff very nice.
Service Comment: Had a great weekend-tunnell was so quick.
17 Nov 2013
Product Comment: Only negative is the lack of drawer space to put clothes. Not one drawer in the whole room not even a bedside one.
Service Comment: Excellent service
04 Oct 2013
Product Comment: Absolutely perfect hotel. The situation is excellent, and the room was amazing - so big. Very clean, and absolutely everything that we needed, including the unusual (for Europe) hospitality tray. Breakfast was fine - it was better on the third day, when the large conference group who had been in occupation for the previous two days, had left!
Service Comment: Really great booking - we made it only the week before, and I was very surprised and pleased to receive the tickets etc in the post the next day. It was very good value, and we would certainly use Great Escapes again. I started filling in the holiday questionnaire that you sent me but gave up as it was too long and I hate filling anything in with a pen these days, rather than online - sorry.....
15 Sep 2013
Product Comment: Great central location, lovely rooms (although aircon a bit weak in one) / lovely terrace with views where we enjoyed our welcome champagne (Grand cru no less)
Helpful staff and garage lift good fun!
Service Comment: As a regular customer always pleased to receive a prompt professional service.
Excellent holiday package and rates
Campaigned for years for a loyalty card but to no avail
09 Aug 2013
Product Comment: Location v good hotel v clean and friendly. Service excellent particularly male receptionist who helped locate caves,restaurants and advised on local events.Allowed us to drink our champagne in the roof top bar/restaurant with its great views over Riems.Recommending to all our friends!
Service Comment: Very friendly and helpful when booking .Great vale.
02 Jul 2013
Product Comment: Staff at Holiday Inn were very friendly and efficient but Stephane was exceptionally good. very enjoyable holiday
Service Comment: We have used great Escapes many times and they always give us a great service
02 Jul 2013
Product Comment: Have used this hotel 2/3 times in the past, idealy situated, the breakfasts OK. Only complaint was the hotel bar was not open on Sunday.
Service Comment: Have used Great Escapes for the last 6/7 yrs have never had cause for complaint
18 Dec 2012
Product Comment: There is something for everyone and all tastes and budgets in Reims. If you are going for the champagne make sure you visit some of the smaller makers where the champagne is much better and far cheaper.
Service Comment: Very good location. Staff are very friendly and helpful. Rooms are newly refurbished to a good standard as is the bar and restaurant. Breakfast fine and the food in the restaurant at night is excellent ( and reasonably priced) with great views over the city
06 Nov 2012
Product Comment: Superb location, good value for money, helpful staff which resulted in a most enjoyable short stay.
Service Comment: Very helpful staff both when giving us the information on the destination before we booked and also when we had to alter some of our travel plans very late in the day. Would definatley use Great Escapes again.
This data is collected by Feefo, independently of Great Escapes. Our aim is to provide a balanced view of all of our products to enable you, as our customer, to make an informed choice about your holiday. For more information, please visit our reviews page on the Feefo website.