19 Apr 2016
Product Comment: Arras as a centre was very interesting. The hotel l'Univers was comfortable , clean and friendly. Also nicely centrally positioned.
Service Comment: Service was first class.
16 Nov 2015
Product Comment: Did not seem as good on our recent visit in October 2015 as it was on our previous visit in July 2014. Menu seemed more limited and food not as good. Restaurant service patchy.
Service Comment: A friendly & personal-feeling service, but I'm not always sure the advisers are as familiar with the details of the hotels as they might be.
23 Sep 2015
Product Comment: Great hotel in the centre of Arras. Room good, food excellent. Very welcoming.
Service Comment: Once again the hotels were excellent and everything went to plan
12 Aug 2015
Product Comment: Hotel staff were very good, rooms very comfortable but food average and drinks over priced.
Service Comment: Very friendly staff, answered my query regarding Operation Stack, and will have confidence in using their services again.
07 Aug 2014
Product Comment: Air-con would have been nice on the hottest weekend of the year
Service Comment: easy booking. Good instructions. Fair price
10 Apr 2014
Product Comment: Good central position with parking. Negative points - our second floor room was in the roof space with steeply sloping ceiling, very claustrophobic! Also breakfast was poor mainly due to inefficient staff who didn't seem to notice that the buffet, coffee etc needed occasionally topping up, probably a problem with a particular staff member but the management should be aware.
Service Comment: We booked by phone and as on previous occasions received excellent friendly and efficient service
07 Apr 2014
Service Comment: Simple booking process and very helpful staff.
03 Oct 2013
Product Comment: Arras was a really lovely town . Plenty to walk around and admire. Great sitting having a beer and watching the world pas by.
Service Comment: Hotel was fine, Location was good if a little difficult to find. No problems
12 Apr 2013
Product Comment: Although our room was very good, the rest of the arrangements were pretty poor. Granted that during our stay there was a considerable fall of snow, no attempt was made to clear the car park even when ice presented a dangerous hazard. So far as the food was concerned, the buffet breakfast was reasonable but the service was poor - no real effort was made to ensure the food stocks were maintained. The choice of food for the evening meals (fixed menus) was very limited particularly as we were staying for four nights.
Service Comment: They were very efficient in making the booking and travel arrangements and went out of their way to make the car parking booking which I required at the hotel.
16 Jan 2013
Product Comment: We have stayed at the Best Western Hotel de l'Univers Arras and have never beed disappointed
Service Comment: I have used Great Escapes on many occasions in the past and I am always impressed when my telephone number is automatically recognised and I am greeted with my name.
06 Nov 2012
Product Comment: Polite staff, clean room
Service Comment: The service in bar area, very poor
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