15 May 2015
Product Comment: Stayed here a few times now and the staff there are second to none, no demarcation lines, every one joins in for the sake of the customer.
Service Comment: In all the times that we have used them there has never been a problem.
14 May 2015
Product Comment: Second time stayed there and both excellent. Ideal location and parking sorted.
Service Comment: Would go again and have recommended to others. Easy booking even for IT illiterates like us.
11 Oct 2014
Product Comment: Excellent hotel,the breakfast has to be seen to be believed !
Service Comment: First class.
01 Aug 2014
Product Comment: A great hotel - great facilities, location and staff. But don't tell everybody.....
Service Comment: Can't really fault Great Escapes for value and efficiency.
01 Aug 2014
Product Comment: Very good hotel,all the amenities you good wish for.The breakfasts are truly wonderful with a fantastic choice of food.
Service Comment: Booking via the website is so easy and the documentation is comprehensive.I have used Great Escapes for a number of years and have had no problems at all.An excellent company to deal with.
08 Jun 2014
Product Comment: Ideal for visiting the area walking distance to plenty of restaurants although food at hotel very hood
Service Comment: Great service as always
06 Mar 2014
Product Comment: Loved the break, but Belgium is so expensive,
Service Comment: Excellent
05 Mar 2014
Product Comment: One of the best hotels we've stayed in. All the staff were extremely courteous and friendly and the managers were working in the bar and restaurant at lunch and dinner times helping to make things run smoothly.
Service Comment: We've been using Great Escapes for years and never had a single cause for complaint, excellent service.
20 Feb 2014
Product Comment: The only criticism is that the drinks and dinner menu are a bit too expensive. Otherwise the hotel is excellent and the staff are very friendly and welcoming.
Service Comment: Great Escapes' arrangements always work out very well.
15 Jan 2014
Product Comment: Thank you for a most enjoyable time at Novotel Ypres Centrum. We had a fantastic New Year and would like to thank all the staff for making the evening so special. The food was delicious and the atmosphere was fun and friendly.
This was the second year we have celebrated new year with you and we weren't disappointed. We have stayed at the hotel many times as we love Ypres . We have always enjoyed comfortable and clean accommodation. There is always an excellent breakfast. No doubt we will be staying again.
Thanks to all your hard working and friendly staff.
Mr and Mrs Fritz Wood and Mr and Mrs Rheade
Service Comment: Excellent service. Value for money.
12 Jan 2014
Product Comment: Our favourite hotel
Service Comment: Very nice staff and excellent service.
08 Jan 2014
Product Comment: First Class hotel in a first class location
Service Comment: We have been travelling to France & Belgium for many years and have NEVER had a bad experience of any kind
07 Jan 2014
Service Comment: I have used Great Escapes several time & every time has been excellent
03 Dec 2013
Product Comment: Ideal central location for exploring the Salient and WW1 cemeteries. The hotel were very helpful and efficient. The underground car park was rather expensive at eur13 per night. The room we had was looking a bit tired, the clothes rail needed some attention
Service Comment: First class service from beginning to end. Perhaps you could mention the price of the hotels car park in future ads!!!!!!
10 Nov 2013
Product Comment: Excellent hotel with good service
Service Comment: Never let me down
08 Nov 2013
Product Comment: Excellent hotel, although room 109 was a little noisy during the night. We were not sure whether this was plumbing or lift. Staff most welcoming and friendly. Buffet breakfast excellent with plenty of choice. Would do a return visit.
Service Comment: Very efficient customer service with documents received in good time
06 Nov 2013
Service Comment: Great customer service
06 Nov 2013
Product Comment: Faultless
Service Comment: Faultless
11 Sep 2013
Product Comment: hotel way exceeded expectations-convenient location,quiet,good food & service.
would recommend trip to anyone
Service Comment: very smooth from initial booking to final paperwork
12 Aug 2013
Product Comment: Very clean hotel, let us check in at 1030 hrs, breakfast was very good , loads of variety. Helped us book a battlefield tour and got collected from the hotel. Great stay.
Service Comment: Brilliant service, great value for money. Everything arrived on time . Cannot fault this company.
This data is collected by Feefo, independently of Great Escapes. Our aim is to provide a balanced view of all of our products to enable you, as our customer, to make an informed choice about your holiday. For more information, please visit our reviews page on the Feefo website.