23 Mar 2016
Product Comment: Lovely location - restaurant and food excellent but wine and bar prices very expensive compared to other hotels we have stayed at.
Service Comment: Have used them many times and will continue to do so.
24 Oct 2015
Product Comment: Two of our party were gluten free - the chef advised them on the recipes and even cooked a separate meal for them on one occasion. There was always gluten free bread available. rooms very comfortable and every one different (in the chateau) not sure about the pavilion.
Service Comment: Lydia Thorne was very helpful - there were 16 in our party to organise but she was very patient with us.
21 Oct 2015
Product Comment: Fantastic food and wine, great staff.
Service Comment: Very good service everything was in order
13 Aug 2015
Product Comment: 7 hours late arriving due to M20 stacking. Provided a fulfilling cold plate on arrival at 23.30pm - and the bar was open. First class reception.
Service Comment: staff we met were very helpful and pleasant.
07 Jul 2015
Product Comment: Beautiful chateau in beautiful grounds
Service Comment: Well organised
17 Jul 2014
Product Comment: Lovely place, but we did not get a lake view as requested and the hotel did not appear very full. The dinner menu included with the Great Escapes offer was a little disappointing, as on previous stays we had B&B and eaten a la carte.
Service Comment: Always easy to book
07 May 2014
Product Comment: We had a Charme Room in the Chateau itself which was delightful. Most important to us was the polite and efficient manner of the staff both in the hotel and dining room. We strongly recommend others to share this experience.
Service Comment: From initial contact with Great Escapes the service provided was first class. So, you will not be surprised to know that this is not the first time we have been on holiday with them and not the last.
04 Apr 2014
Product Comment: food was not up to standard with pre cooked frozen bread products at breakfast and irish beef on a gourmet menu that should have been french. penny pinching by the bean counters!! staff were great
Service Comment: never had a problem, they have probably the best phone staff in the UK
02 Apr 2014
Product Comment: the Chateau Tillques is a superb venue this was our 2nd visit, and enjoyed it as much as the first, superb surroundings 1st class staff. and the resturant is top class too allround very enjoyable.
Service Comment: Easy booking,good choice of venues will carry on using your service
03 Oct 2013
Product Comment: everything except the breakfasts was fine
Service Comment: They arranged a change in the Channel Tunnel time without fuss.
09 Aug 2013
Product Comment: We return because we enjoy.
Service Comment: Efficient and polite service from Annabelle and Stephanie.
04 Jul 2013
Product Comment: very comfortable hotel
Service Comment: just very good
02 Jul 2013
Product Comment: Room small but well-appointed. Nice location. Excellent restaurant
Service Comment: Easy booking
13 Feb 2013
Product Comment: Wonderful hotel - staff very friendly and the food as always superb
Service Comment: Hve used Great Escapes many times and have always had friendly staff and lots of help.
08 Nov 2012
Product Comment: Most pleasant hotel with a good resturant.
Service Comment: Easy to book
06 Nov 2012
Product Comment: Good, but not as good as Sister Hotel Celery - food was disappointing small menu and extra charge for nearly every main course, even though it had been pre purchased. Charme Rooms very small, but have character and staff were good and location of Chateau Tilque and grounds were good. I would recommend that you do not pre purchase a meal if you are staying for more than a night as it turned out to be a waste of money!
Service Comment: Had good service in organizing this birthday trip for so many. Have used for years and staff have always been very helpful.
06 Nov 2012
Product Comment: Shame that the excellent cooking in the restaurant was spoilt by keeping the same menu running for lunches and dinners continuously.
Service Comment: Always a good and efficient service
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