23 Jun 2016
Product Comment: Ideal for what we required!
Service Comment: Timely delivery of Travel paperwork and all in order when produced.
15 May 2016
Product Comment: Great premium room, nice and quiet, love 8th floor room. Hopefully back soon!
Service Comment: Annabel brilliant. She took initial enquiry, twin room available, went to confirm next day with a colleague and apparently twin not available, I phoned Annabel later when she came on duty, she phoned hotel in Reims that I required and was able to offer me premium room, which is what I wanted in the first place.
Only downside was not given Eurotunnel ref number so had a bit of a delay checking in !
Next time I go to Reims will make sure Annabel makes arrangements
12 Jan 2016
Product Comment: Fantastic
Service Comment: Excellent as always!
07 Jan 2016
Product Comment: Very welcoming hotel staff; most enjoyable stay right in the heart of Reims; next door to the Christmas markets; a wonderful holiday with Champagne every day; excellent restaurants nearby - even a Champagne happy hour!
Service Comment: Always excellent service; friendly/helpful staff; we will be booking future breaks with GE. Thanks
06 Jan 2016
Product Comment: Modern rooms which are well equipped and spotlessly clean. Breakfast was very good and the staff very helpful and obliging.
Service Comment: Very easy booking, although we were given the wrong prices in the first instance. Otherwise excellent service as usual.
29 Nov 2015
Product Comment: We always enjoy staying there - it is central, the rooms are good and so is the restaurant.
Service Comment: The booking service was very helpful.
22 Oct 2015
Product Comment: Very good value.Accomodation excellent and hotel very central.
Service Comment: Clear info pack and instructions
12 Aug 2015
Product Comment: Fabulous Hotle. I love going back.
Service Comment: I have used Great Escapes , I think 24 times. I would not book with anyone else, Great Company. Easy people to deal with. I have recommended them to many people.
17 Apr 2015
Product Comment: Very pleasant hotel in the centre of town, well appointed, good size room, staff very helpful and courteous.
Service Comment: Everything was as described and our expectations were met. The hotel was better than anticipated notwithstanding having an upgraded room. Our only disappointment was choosing the wrong champagne tour, the Matin (?) tour in the town was poor in content, the staff however were lovely.
15 Apr 2015
Product Comment:
Service Comment: I have already posted my evaluation
06 Jan 2015
Product Comment: Good value and excellent location.
Service Comment: Natalie was very helpful with our large group.
05 Jan 2015
Product Comment: Very good hotel close to city
Service Comment: Used the. Many times excellent service
01 Oct 2014
Product Comment: Nice hotel, very good location for the centre of Reims. Clean comfortabel room. Breakfast could be very busy (and rather noisy) but they managed to restock the food well.
Service Comment: Very efficient and helpful when booking. Prompt delivery of tickets etc. Good price.
17 Aug 2014
Product Comment: Very well positioned in centre of Reims, staff very helpful.
Service Comment: Very good value for money.
04 Jun 2014
Product Comment: We always stay in this hotel can't fault it
Service Comment: Everything was excellent from booking through to trip. We took 2 friends from USA who thought it was great.
08 Jan 2014
Product Comment: was very nice, breakfast was lovely
Service Comment: great holiday and details were provided were spot on
07 Jan 2014
Product Comment: Great hotel, good facilities.
Service Comment: Natalie was very helpful
07 Jan 2014
Product Comment: Breakfast room furniture and serving area layout greatly improved - now verygood and with excellent staff service. (Originally poorly designed and with BBQ/picnic style bench/table units that were very difficult for the elderly to get in and out of when hotel first opened). Front desk staff very pleasant and efficient. Rooms clean and pleasant and those at rear particularly quiet.
Hotel is as central as you can get in Reims being on the main square. There are some others on the square which may be cheaper but they are generally noisier and with smaller rooms. You get what you pay for.
Service Comment: Call centre staff are all very pleasant and handle any (very few) issues well.
06 Nov 2013
Product Comment: We were aprty of 8.
We met every evening in the bar before going out for Dinner.
One evening was ruined In the bar - when the Hotel allowed a film crew into the bar area - and we were told to be very quiet (we were just talking normally) while they were filming - that went on for over one hour. We left for our meal early!! NOT good.
Service Comment: So easy to book - excellent service and value
15 Oct 2013
Product Comment: As above, just what we expected for a standard, city centre 4 star hotel.
Service Comment: I cannot fault the on line booking system and the links to the hotel and ferry booking. I don't like the description excellent as that implies something exceptional which is not what I paid for or expect. what I seek is precisely what I got
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