09 Jan 2014
Product Comment: Very comfortable hotel within walking distance of all amenities. Breakfast very good but we didn't eat any other meals in the hotel. We were able to use the surface car parking and did not have to pay for this.
Service Comment: No problems with the booking process and everything worked very smoothly. Enjoyed the Champagne tour especially as there were only 4 of us on it. Reims in December was lovely with lots of Christmas lights and a very picturesque Christmas Market.
10 Dec 2013
Product Comment: On arrival we were told our reservation had been cancelled by yourselves.
We were told that fortunately they rooms available and after some discussion alloted us one.
During this time we were told we would have to e-mail you to sort out the problem.
Whilst we were having dinner in the hotel the receptionist came up and ,very apolgetically, told us it was their error.
Service Comment: No information about the advertised Champagne House visit.(Which we obviously did not get)
Our Response: We are so sorry to read you encountered a problem on your arrival. Having reviewed your booking, all seems to be in order our end so it does like as though the error was with the hotel. We have received no other problems so I am sure this was a one off.
I hope you went on to have an enjoyable break and thanks for your feedback.
04 Oct 2013
Product Comment: Rooms now refurbished, baths replaced with showers for whatever reason, we prefer baths when on holiday, appreciate businessmen etc may not! But if shower only, please provide shower cap! Why not have some of each?
Re breakfast, one morning spoilt by surly waitress, otherwise fine.
Service Comment: Have used them 12 times and would say excellent except for one booking at Le Touquet which was messed up. Otherwise very good
10 Aug 2013
Product Comment: Better than the broucher said. Very happy travelers
Service Comment: Very helpful staff even on day of departure as we had car problems, most efficient
10 Aug 2013
Product Comment: One or two very minor problems, but these were dealt with by the desk staff in a very professional (and friendly) manner.
Service Comment: We have used GE several times before. Have always been more than satisfied.
No different this time. We weren't sure how arriving at the Eurotunnel Terminal with two cars would work, but no problems at all.
08 Aug 2013
Product Comment: great Hotel
Service Comment: Always first class
11 Apr 2013
Product Comment: The hotel was excellent and situated in an ideal position for visiting the Cathedrale and City. It was also very easy to find, being literally just off the motorway. The staff(cleaners, restaurant, and reception) were all very helpful and polite. We would certainly use this hotel again.
Service Comment: This was our first experience with Great Escapes and the package we had was excellent value for money. We would certainly consider other package holidays with them.
12 Feb 2013
Product Comment: We have stayed at this hotel on a few previous occasions some which were booked with your company and some direct and can confirm that the standard we anticipated was as before excellent.
Service Comment: everything went exactly as planned with the added bonus that when we arrive early at the shuttle we were able to get earlier train.
16 Jan 2013
Service Comment: Short notice booking very good service
25 Dec 2012
Service Comment: Always first class
16 Dec 2012
Product Comment: We should have been told they were doing refurbishments.
Service Comment: Well organised.
Our Response: Thank you for your feedback. We will always endeavour to advise our customers if we know about refurbishment works going on at a hotel which we feel will affect their stay. On this occasion, whilst we knew of the works to the bar area, we were assured this would not affect guests as drinks were served in the spacious reception lounge. I’m sorry if we got it wrong and I hope you otherwise enjoyed your stay.
15 Dec 2012
Product Comment: We have stayed here previously in a private capacity.
On arrival we found an extensive interior and exterior refurbishment in progress.
Noise and dust everywhere, from early morning to late at night. Our room was a newly refurbished room, no bath, (although we were aware the older rooms did) and the shower cubicle had no door. The double room had only one chair and the room appeared a bit spartan. Not all services were available but we did not let this spoil our weekend as the staff were very nice and helpful. The visit to the champagne house was great. Possibly Great Escapes were not made aware of the refurbishment programme or I am sure they would have informed us.
Service Comment: We have travelled with Great Escapes before and find them to be extremely good.
01 Dec 2012
Product Comment: We had stayed at this hotel before but this time when we stayed they were in the middle of refurbishment.Painters and sheets outside our room and along the landing and corridor,the smell of paint and our room refurbished but not the bathroom.The room was disappointing.Only one chair in a twin room , no deskor dressing table.Also whilst our bathroom had a bath ,the refurbished bathrooms do not.Also not keen on the lurid purple of the decor.Food and service however was good.
Service Comment: Prompt accurate service and we loved the extras on our holiday
Our Response: So sorry to hear of your disappointment with the hotel, especially since this was your second visit.
The hotel did not make us aware of any refurbishment, otherwise we would have certainly passed this information on to you. Following your comments, we will contact them to enquire what changes they are making.
I was pleased to read the food and service at the hotel remained good.
07 Nov 2012
Product Comment: Very rude and unhelpful reception staff. I wrote to the hotel manager informing him of this.
Service Comment: Very helpful and knowlegaable staff who are always happy to help and advise on any requests.
Our Response: So sorry to read you found the hotel reception staff to be rude and I hope the hotel Manager took on board your comments.
06 Nov 2012
Service Comment: Good service, great value for money, a really lovely break. Thank you
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