07 Aug 2014
Product Comment: Hotel good as usual
Service Comment: efficient booking system by phone as we take dog and have different requirements
16 Jul 2014
Product Comment: Third visit to this chateau - all through Great Escapes (I think!).
Accommodation and welcome very good - Restaurant consistently out of this world - we've tried many of the chateaux in this region and this is by far our favourite.
Service Comment: Booked on line.
Subsequent phone call to ask for a dinner reservation to be made on my behalf was dealt with courteously, though not over helpfully, resulting in an EMail address for me to do it myself.
03 Jul 2014
Product Comment: Serious problem with very rude guest who should have been asked to leave in view of her outrageous behaviour, but apologies have been received, but still, the incident should have been nipped in the bud.
Service Comment: Excellent organisation from GE, as always
08 Jan 2014
Product Comment: SMALLEST BATH I'VE EVER 'SAT' IN......UNABLE TO 'RELAX IN IT.....NO SUCH
PROBLEM ON PREVIOUS VISITS SO I GUESS I WAS JUST UNLUCKY ALTHOUGH
I DID BOOK A SUPERIOR ROOM
Service Comment: EVERYTHING VERY EFFICIENT AS ALWAYS
18 Oct 2013
Product Comment: The chateau was lovely, and the staff very helpful. Most could speak English reasonably well. We stayed three nights and used the restaraunt as part of our gastronomic break. The food was of good standard, but after three meals we had exhausted the entire menu, which was not very extensive. If we had stayed a fourth night we would have had to start eating the same dishes.
That was our our only minor complaint really.
Service Comment: Great service. Staff friendly, helpful and accomodating to the customers needs.
12 Sep 2013
Product Comment: Good rooms,excellent staff but let down by the restuarant - good ambiance but poor food
Service Comment: good service
11 Sep 2013
Product Comment: First rate hotel, food and service. Only snag, a really badly made Tiramusu at dinner! Our second visit, and better than the first.
Service Comment: No problems with the booking etc.
08 Aug 2013
Product Comment: Disabled bedroom very good, but shower was a bit of a problem. Shower tray was smooth and slippery, and no shower curtain, so we tended to get water over a wide area of the floor. Breakfast was rather repetitive. The staff were all very attentive and helpful - we would go there again.
Service Comment: Everything went according to plan - helpful staff when booking; documents arrived on time; all arrangements worked out exactly as expected and so we had a wonderful time. Have used Great Escapes before, and will do so again, and recommend them to friends.
12 Apr 2013
Product Comment: The chateau was rather empty, and probably because of this choice of breakfast poor and the restaurant deserted at night. The meal we did have was ok, but overpriced for what we had. However, the room we stayed in was lovely, recently refurbished and because the hotel was so empty we had a very quiet stay.
Service Comment: Great service, quick to confirm booking, all documentation arrived in a timely manner and all in order.
07 Nov 2012
Product Comment: Car required but an excellent base for seeing the sights in the region.
Service Comment: We have used Great Escapes on several occasions and found them to be excellent.
06 Nov 2012
Product Comment: Hotel shabby in parts . Food good but expensive . I was charged for bot of expensive wine we had not ordered nor consumed. Cost deducted from bill but no apology for error ! Menu static. Ok for short 1 or 2 night stay which is clearly its predominant guest usage.
Service Comment: Service from Great Escapes very good indeed- helpful polite and efficient.
06 Nov 2012
Product Comment: Lovely place, friendly staff, great food.
Service Comment: Everything worked like clockwork
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